We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
HauteLook does not share customer information (including email addresses) outside the Nordstrom family of companies unless it is necessary to provide you with products or services available from HauteLook. Any third-party companies we use to provide you with products or services are required to keep your information secure and confidential. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of HauteLook or as required or permitted by law.
Within the Nordstrom family, we restrict access to your information to only those individuals who need to provide you with our products or services. If you have any other questions or concerns regarding how HauteLook or Nordstrom manages, accesses or uses your personal information, please write to us at PO Box 21986, Seattle, WA 98111-3986, email us at email@example.com or call 1-866-554-6591.
Welcome to HauteLook. As a customer of HauteLook and the Nordstrom family of companies, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified, located or contacted, such as your name (first and last), address (city, state, zip), email address, or telephone number.
Types of Information We Collect
We collect personal information when communicating or interacting with you through HauteLook.com, our stores or the Nordstrom family of companies. Some examples include:
- When you register with us, create a Wish List or Product Review account on our website
- when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e-receipt
- fulfilling orders you place and delivering packages
- requesting content and communications from us or when making recommendations to you
- subscribing to HauteLook.com Email Updates (our email newsletter) or other communications from us or managing your preferences with us
- applying for an account with us
- your Financial Account numbers when transacting with us
- interacting with our websites or mobile sites, mobile applications and services
- when you participate in any of our programs such as contests, sweepstakes, surveys, loyalty programs, wedding programs etc.
- when you apply for employment which may include your social security number or social insurance number
- working with our salespeople who assist you with your fashion needs and purchases
- through communications with you, or through the Nordstrom family of companies
- contacting us with a comment, question or complaint
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.
How We Use Your Information
We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
How We Share Your Information
To best serve you, we may share your personal information with other members of the Nordstrom family of companies and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Nordstrom. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Nordstrom or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.
Cookies, Web Beacons, and Other Similar Technologies
When you visit our website, we may use both a session and a persistent cookie. This HauteLook-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address and name are only saved in this HauteLook-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
Our third party advertising partners may use information about your visits to other websites to target advertisements for products and services available from HauteLook.
Currently, we use third party-placed tracking pixels and cookies from the following advertising delivery partners such as TellApart and Yahoo. In the future we may partner with other companies to provide interest-based advertising, both on and off HauteLook.com. If this occurs, you may opt-out of the partner ads by clicking on the ad and setting your opt-out. To learn more or to opt-out of receiving interest-based advertising generally, please visit Network Advertising Initiative.
Social Media Interactions
HauteLook invites you to socialize and share your fashion inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Tumblr, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at HauteLook.com. HauteLook does not receive or control any of the content from Facebook Social Plugins. To remove a previously-given Facebook "Like" through HauteLook, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page, as well as from HauteLook’s websites. You can also delete comments made while at HauteLook.com from your Facebook Page.
For more information about Facebook Social Plugins and other social media tools, click here.
Links to Other Websites and Services
Browser Do Not Track Signals
Although our websites currently do not have a mechanism to recognize the various web browser Do Not Track signals, we do offer our customers choices to manage their preferences that are provided in the previous sections above. To learn more about browser tracking signals and Do Not Track please visit www.allaboutdnt.org
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only HauteLook is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us toll free at 1-888-282-6060.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to HauteLook and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
- Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
- Reset your email account password
- Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
- Do not use the same password on more than one website
- Do not share your password with others
- Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
- Visit these additional resources:
Fraud Alerts: Protecting Your Personal Information
You may come in contact with websites, emails or texts that try to lure you into providing personal information with the offer of a HauteLook or Nordstrom gift card. Nordstrom does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to firstname.lastname@example.org or call us at 1-888-282-6060 so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously. View our Fraud Alerts page.
California Privacy Rights
California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties or with corporate affiliates (such as Nordstrom Bank, and HauteLook) for those entities direct marketing purposes. HauteLook does not provide any personal information to third parties for their own direct marketing purposes. If you want to request a notice or have any questions about HauteLook or Nordstrom privacy practices, please contact us at email@example.com.
HauteLook will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to HauteLook for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Data Processing and Storage
HauteLook and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information of our use of foreign service providers please contact us as described below.
We respect your need to be able to access and update the personal information that you have provided to us. If you have registered online, you may access and update your personal information at any time by logging into your account. You may also request access and update your personal information by email or writing to HauteLook or the Nordstrom Privacy Office at the contact information set out below (subject to certain exceptions and as prescribed by law). We may request certain personal information to verify the identity of the individual seeking access to their personal information records.
Questions or concerns
1212 S. Flower Street, Suite #300
Los Angeles, CA 90015
PO Box 21986
Seattle, WA 98111-3986
Last Updated: December 30th, 2013